AFG Food Equipment Service and Parts – Privacy Policy

This website is owned and operated by AFG Food Equipment Inc. Your privacy is very important to us, and we are committed to ensuring that your privacy is respected and protected while visiting this site. AFG will not sell, distribute, barter or transfer any of your personally identifiable information, often referred to as PID, to companies, organizations or any other parties outside of AFG without your permission. This is outlined in more detail in the sections below.

AFG recognizes and fully respects the privacy of each visitor to our web site and we are committed to protecting your privacy. Our privacy policy has been designed to help you understand the type of personal information we gather and how we collect, use and safeguard it. Our policy reflects the commitment we make to you to take commercially-reasonable steps to protect the privacy and confidentiality of the personal information you entrust to AFG. We reserve the right to alter our privacy policies and will post any alterations to these policy principles on our web site in a timely manner.

We will obtain your express consent before using or disclosing your personal information for any purposes not identified in this policy.

Collection and Use of Personal Information

You are able to enjoy our publications, take advantage of our promotions and visit many areas of our web sites without providing us with any personal information. However, we collect personal information in the following circumstances

  • subscribe to one of our services
  • purchase, return, or exchange products offered through one of our web sites
  • subscribe to one of our online newsletters, or register to participate in an online forum or community
  • submit content to one of our publications or on-line services
  • enter into a contest or sweepstakes
  • respond to one of our polls or surveys
  • contact our customer service department with an enquiry or suggestion

AFG will retain the collected information for as long as necessary to fulfill our identified purpose. Personal information that is no longer required for statutory or regulatory requirements or to fulfill the purposes we identified when we collected the information is destroyed, erased or rendered anonymous to prevent unauthorized parties from gaining access to the information. Further, the collected information will be provided in full to you, upon request, and purged from the AFG system. The use of personal information shall be in accordance with this Privacy Statement or as required by law.

Online Registration

You do not have to register to browse some areas of our web site. However, registration may be required to receive online newsletters or to participate in certain web site features. When you register, you may be asked for personal information such as your name, e-mail address, and a user name and password that you select. We collect the information we need to identify who you are, to provide you with the service or information you requested, and/or to facilitate your participation in any on-line forum or community if provided.

Please remember that any information you disclose in a public forums or community area becomes public information and is immediately accessible to other users, so it is important for you to carefully consider what, if any, personal information you reveal in these areas. We may decide to use on-line forum and community content to advise of new events, or services being offered as well as to enhance our advertising, promotional, web content, and similar postings. Members are expected to comply with the rules governing the message board but we cannot control third parties’ use of information you may choose to provide in this public forum.

Customer Service

When you call one of our customer service representatives, or e-mail us with an enquiry or question, you may be asked for information that identifies you, such as your name, address and telephone number, to help us promptly deal with your enquiry. We may opt to retain this information to assist you in the future. We may also use your feedback, suggestions and enquiries to monitor and/or improve our services, publications, product offerings, and our web sites.

Website Information

Generally, you can visit our web sites without telling us who you are or providing us with any personal information. We collect the IP (Internet protocol) addresses of all visitors to our web sites and other related information such as page requests, browser type, operating system and average time spent on our websites. We use this information to monitor and improve our web sites.


To enhance your experience on our web site, many of our web pages use “cookies”. Cookies are small text files that we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us by, for example, registering at one of our sites. Once you choose to provide a web page with personal information, this information may be linked to the data stored in the cookie. A cookie is like an identification card. It is unique to your computer and can only be read by the server that gave it to you.

Cookies and web server logs are used to collect information in aggregate so that it is not identifiable to any specific user. This information is used to improve your experience as a user on our sites, to improve the content of our web pages, to monitor the activity of our advertisements, to monitor traffic to and from our web sites, to customize the content and/or layout of our pages for each individual visitor and for purposes of internal review. The information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our web site, the web sites visited just before and just after our web site, browser information and your computer’s IP address.

Information is collected on an aggregate basis, meaning that none of this information is associated with you as an individual. It may be shared with other organizations but only in aggregate and/or statistical form. It is very important to note that companies placing advertising on our sites have the ability to assign cookies to you in a process that AFG does not control.

Most browsers automatically accept cookies. You can set your browser option so that you will not receive cookies and you can also delete existing cookies from your browser. You may find that some parts of the site will not function properly if you have refused cookies.

Disclosure of Personal Information

We will not disclose, rent, sell or otherwise transfer your personal information without your consent, except as otherwise set out in this Privacy Statement.

Sale of Business

We reserve the right to transfer any personal information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer, or an affiliated company.


We may provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting any debt owed by you, or otherwise where necessary for the establishment, exercise or in defense of legal claims.

Security of Personal Information

Although we take appropriate measures to safeguard the personal information in our custody and control, we need you to understand that we are unable to guarantee that your personal information will never be disclosed or accessed in a manner that is inconsistent with this Privacy Statement. We have implemented measures in an effort to maintain the confidentiality of all personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Statement. We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

To provide you with an increased level of security online, access to your personal information on our websites may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone, and that your password be changed every few months. We will never ask you for your password in any unsolicited communication. AFG will take all commercially-reasonable efforts to ensure that information is used responsibly and only for its intended purpose.

Changes to this Privacy Statement

This Privacy Statement may be updated periodically to reflect changes to our personal information practices. The revised Privacy Statement will be posted on this website. We will treat your personal information in accordance with the privacy statement in place at the time of collection of such information, or as you otherwise consent.

How to Contact Us

Please contact us or send us correspondence at the following address:

7032 Wellington Road
Guelph, Ontario, NIH 6J3
Guelph office:226-706-4234
GTA Office
phone: 647-367-0078
fax: 877-832-9739